Shipping policy

Free Shipping & Delivery

Free shipping is offered on all orders over a $250 pre-tax value in your local currency except as noted on product pages for some clearance prices items. Canadian orders ship via UPS, Canpar, Purolator or FedEx. Post Office Boxes ship via Canada Post only. US orders ship via UPS or USPS. US Post Office Boxes ship via USPS only. 

If there is a preferred shipping company you prefer to use please contact us and we may be able to accommodate your request for an additional fee. 

All shipments with a pre-tax value of $200 or more, require a signature upon delivery with no exceptions. 

US Shipping

At this time we are able to ship to all US customers, including select US territories (we see your orders Puerto Rico!). There may be exclusive US distribution agreements in place from time to time. If you are a US based customer trying to purchase an EUC or scooter with a US distribution agreement in place you will not be able to check out. US orders may be subject to state taxes, customs inspection fees, import duties and/or regulatory fees depending on your jurisdiction for which the recipient will be responsible. 


Post Office Boxes

Only Canada Post (Canada) and USPS (USA) will ship to PO Boxes. Some oversized items may be unable to be shipped via Canada Post or USPS. If this is the case you will be contacted to provide an alternate delivery address. 

Shipping Delivery Times

Online orders paid in full via credit card, Interac debit, Affirm, or PayPal typically ship from our Vancouver warehouse within 1 business day. Orders placed on Friday after 12 noon PST through to Sunday will be processed to ship Monday. Orders placed on holidays will be processed to ship on the next business day. All estimated shipping times (expressed in days) reflect business days (Monday-Friday, not including holidays). Saturdays, Sundays and holidays are not included in estimated shipping times.


  • Here are the current delivery estimates for Canadian ground shipments:
    • BC 1-2 days
    • Alberta 2-3 days
    • Saskatchewan, Manitoba, Northern Ontario 3-6 days
    • Ontario 5-7 days
    • Quebec 5-8 days
    • Maritimes 6-9 days
    • NFLD & Labrador 7-10 days
    • Northern Territories 7-12 days
    • All estimates are for major centres. Rural and semi-rural locations may take longer. 
    • All estimates are expressed in standard business days. 
  • Here are the current delivery estimates for US ground shipments:
    • West 2-4 days
    • Midwest 4-6 days
    • Central 4-6 days
    • South 4-8 days
    • Northeast & East coast 5-8 days
    • All estimates are for major centres. Rural and semi-rural locations may take longer. 
    • All estimates are expressed in standard business days. 
Shipping Confirmation & Tracking

All orders will receive a shipping confirmation email and tracking number once the order has shipped. If you did not receive an order confirmation please email service@eevees.com so we can help.

Estimated date of delivery may fluctuate due to extenuating circumstances such as weather, labour action, operational delays etc. We will work directly with you and the shipping companies to provide expedient solutions in the case of a severe delay if one should so occur.

Shipping Insurance & Disclaimer

eevee's is not responsible for lost, damaged, or stolen packages. The risk of loss and/or damage passes onto the customer after the shipment has been picked up by the courier. If you want to insure your package from loss or damage, we strongly recommend purchasing the shipping insurance option provided by Navidium at checkout. Be advised if you do not select Navidium Shipping Protection at checkout your package will not be insured throughout the shipping process and any costs to the purchaser will not be recoverable in the event of loss, damage, theft or any and all similar events which prevent receipt or proper operation of the device by the customer. Some customers may have shipping insurance or purchase protection as part of their credit card holder agreement. Please refer to your credit card holder agreement for details. If you purchased Navidium Shipping Protection and have received a damaged product or your product has been confirmed as lost by the appropriate shipping company please contact us directly at service@eevees.com.

Fraud Policy

The eevee’s Parts website is built on the Shopify e-commerce platform. Shopify provides built-in anti-fraud and security risk software to analyze every order placed through the eevee’s Parts website.

In some cases orders placed may trigger a fraud alert. This could be due to a number of risk factors.

In the case that an order is given a high level risk of fraud warning it will automatically be cancelled and refunded immediately. Any subsequently placed orders using the same payment method of the fraudulent flagged order will be refused.

In the case that an order is given a medium level risk of fraud warning we may reach out to you via email in order to verify your identity and payment details. If the required verification information is not received within 48 hours of the request your order will be cancelled and refunded.

If an order is found to be fraudulent the appropriate authorities will be notified and eevee’s will assist in every available capacity to help lead to the arrest and/or prosecution of anyone committing financial fraud and/or identity theft.

Due to the high value of our products we take e-commerce fraud and identity theft extremely seriously. If you are notified about your order being potentially fraudulent, the steps being taken to verify identity and payment information are done to protect yourself and all of our customers from financial fraud and/or identity theft.