Shipping & Refund / Return / Exchange Policies
Free Shipping & Delivery
Free shipping is offered on all orders over a $250 pre-tax value in your local currency except as noted on product pages for some clearance prices items. Canadian orders ship via UPS, Canpar, Purolator, or FedEx. Post Office Box orders will need an alternate shipping address during any active Canada Post strike action. All US orders currently ship via USPS to avoid extreme UPS customs processing fees. US Post Office Boxes ship via USPS only.
If there is a preferred shipping company you prefer to use please contact us and we may be able to accommodate your request for an additional fee.
All shipments with a pre-tax value of $200 or more require a signature upon delivery with no exceptions.
US Shipping
ALL US SHIPPING IS CURRENTLY SUSPENDED PENDING A RESOLUTION TO CANADA POST STRIKE ACTION. We are only able to ship to the US via UPS with prior written agreement to the Terms & Conditions of accepting packages delivered by UPS and the fees that you will be responsible for. Please contact us for more information.
US Shipping Policy In Effect ONLY When Canada Post is not Engaged in Strike Action
At this time we are able to ship to all US customers, including select US territories (we see your orders Puerto Rico!). There may be exclusive US distribution agreements in place from time to time. If you are a US based customer trying to purchase an EUC or scooter part with a US distribution agreement in place you will not be able to check out.
US orders will be subject to state taxes, customs inspection fees, import duties/tariffs and/or regulatory fees depending on your jurisdiction for which the recipient will be responsible, and which are not refundable in any way, in whole or in part. DUTY AND/OR TARIFFS WILL BE CHARGED TO YOU AT CHECKOUT. It is the sole responsibility of the purchaser to be aware of any customs inspection fees, import duties/tariffs and/or regulatory fees which may be in effect at the time of purchase and/or time of border processing and clearance. We are not able to provide any guidance regarding import duties/taxes.
THE US FEDERAL GOVERNMENT HAS SUSPENDED THE DE MINIMIS REGULATION FOR SHIPMENTS FROM ALL COUNTRIES OUTSIDE OF THE UNITED STATES. THIS MEANS ALL SHIPMENTS, REGARDLESS OF VALUE, WILL BE CONSIDERED A FORMAL ENTRY AT THE US BORDER. YOU MAY BE REQUIRED TO PROVIDE YOUR SSN OR EIN FOR CUSTOMS CLEARANCE. YOU MAY ALSO BE SUBJECT TO ADDITIONAL IMPORT FEES AND/OR TARIFFS. ANY TARIFFS YOU ARE SUBJECT TO ARE AN IMPORT TAX LEVIED BY THE UNITED STATES FEDERAL GOVERNMENT ON CONSUMER AND COMMERCIAL IMPORTS. THIS IS PAID FOR BY AMERICAN CITIZENS, NOT BY ANY OTHER COUNTRY OR ORGANIZATION. THE SUDDEN AND SIGNIFICANT INCREASE OF FORMAL CUSTOMS ENTRIES AT THE US BORDER MAY CREATE SIGNIFICANT DELAYS. AS THESE REGULATIONS ARE CHANGING AT SUCH A RAPID PACE NEITHER WE NOR ANY BROKERAGE FIRM ARE ABLE TO PROVIDE CLEAR GUIDANCE AT THIS TIME.
Post Office Boxes
Only Canada Post (Canada) and USPS (USA) will ship to PO Boxes. Some oversized items may be unable to be shipped via Canada Post or USPS. If this is the case you will be contacted to provide an alternate delivery address.
Shipping Delivery Times
Online orders paid in full via credit card, Interac debit, Affirm, or PayPal typically ship from our Vancouver warehouse within 1 business day. Orders placed on Friday after 12 noon PST through to Sunday will be processed to ship Monday. Orders placed on holidays will be processed to ship on the next business day. All estimated shipping times (expressed in days) reflect business days (Monday-Friday, not including holidays). Saturdays, Sundays and holidays are not included in estimated shipping times.
- Here are the current delivery estimates for Canadian ground shipments:
- BC 1-2 days
- Alberta 2-3 days
- Saskatchewan, Manitoba, Northern Ontario 3-6 days
- Ontario 5-7 days
- Quebec 5-8 days
- Maritimes 6-9 days
- NFLD & Labrador 7-10 days
- Northern Territories 7-12 days
- All estimates are for major centres. Rural and semi-rural locations may take longer.
- All estimates are expressed in standard business days.
- Here are the current delivery estimates for US ground shipments:
- DUE TO PROCESSING DELAYS AT THE BORDER SHIPPING TIMES MAY BE EXTENDED.
- West 3-5 days
- Midwest 5-6 days
- Central 5-7 days
- South 6-8 days
- Northeast & East coast 6-8 days
- All estimates are for major centres. Rural and semi-rural locations may take longer.
- All estimates are expressed in standard business days.
Shipping Confirmation & Tracking
All orders will receive a shipping confirmation email and tracking number once the order has shipped. If you did not receive an order confirmation please email service@eevees.com so we can help.
Estimated date of delivery may fluctuate due to extenuating circumstances such as weather, labour action, operational delays etc. We will work directly with you and the shipping companies to provide expedient solutions in the case of a severe delay if one should so occur.
Shipping Insurance & Disclaimer
eevee's is not responsible for lost, damaged, or stolen packages. The risk of loss and/or damage passes onto the customer after the shipment has been picked up by the courier. Some customers may have shipping insurance or purchase protection as part of their credit card holder agreement. Please refer to your credit card holder agreement for details.
Fraud Policy
The eevee’s Parts website is built on the Shopify e-commerce platform. Shopify provides built-in anti-fraud and security risk software to analyze every order placed through the eevee’s Parts website.
In some cases orders placed may trigger a fraud alert. This could be due to a number of risk factors.
In the case that an order is given a high level risk of fraud warning it will automatically be cancelled and refunded immediately. Any subsequently placed orders using the same payment method of the fraudulent flagged order will be refused.
In the case that an order is given a medium level risk of fraud warning we may reach out to you via email in order to verify your identity and payment details. If the required verification information is not received within 48 hours of the request your order will be cancelled and refunded.
If an order is found to be fraudulent the appropriate authorities will be notified and eevee’s will assist in every available capacity to help lead to the arrest and/or prosecution of anyone committing financial fraud and/or identity theft.
Due to the high value of our products we take e-commerce fraud and identity theft extremely seriously. If you are notified about your order being potentially fraudulent, the steps being taken to verify identity and payment information are done to protect yourself and all of our customers from financial fraud and/or identity theft.
Refunds/Returns/Exchanges/Cancellations
AT THIS TIME ALL US ORDERS ARE NOT ELIGIBLE FOR RETURN OR EXCHANGE AS DESCRIBED IN THE FOLLOWING POLICY DUE TO THE ONGOING CROSS BORDER TARIFF SITUATION.
Returns and Exchanges are accepted for Refund on all unused Parts within 30 days of delivery of the Product.
All parts for Return/Cancellation/Exchange must have all original packaging and be in new condition, including all original packaging and packaging. Any parts used in any way, including attached/installed to a device for compatibility purposes are not eligible for Return/Exchange.
All unopened, unused parts are subject to a 10% restocking fee which will be deducted from the refund total.
- Acceptance for Refund, Exchange and/or Return will be at the sole discretion of eevee’s Micromobility Inc.
- If a used Product requires shipping for a Refund, Exchange and/or Return it must be shipped in the original packaging including all internal packaging. Products not shipped in original packaging will not be accepted.
- Original Product shipping is non-refundable and credit towards future purchases will not be issued.
- Return shipping cost is the responsibility of the customer, however, eevee’s will extend our commercial rates and generate the shipping label for the customer. This cost will be deducted from the total Refund and/or Exchange amount.
All credit card and PayPal purchases incur a 3.5% merchant fee which is not refundable upon Return/Cancellation/Exchange and will be deducted from the refund amount.
All Affirm purchases incur a 9% merchant fee which is not refundable upon Return/Cancellation/Exchange and will be deducted from the refund amount.
Shipping costs for all Returns/Cancellations/Exchanges are not refundable. For an order purchased with free shipping the shipping costs will be deducted from the refund total.
When returning a Product from the US you MUST select "Return" or the appropriate equivalent as the purpose of your shipment to avoid incurring customs fees and/or international duties. Your Product will not be accepted if it arrives with fees and/or duties owing.
All display, open box, refurbished, and final sale marked purchases are final sales only and are not eligible for Returns and/or Refunds.
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Upon successful completion of a transaction and receiving an order confirmation number via eevee's point of sale or on the eevee's Micromobility Inc. website checkout page, the customer agrees to the above Terms and Conditions.
For any questions regarding our shipping or return/refund/exchange policies, please email service@eevees.com.