Limited Warranty
Limited Warranty for Parts.
1. Limited Warranty Period
This Limited Warranty covers all defects in material and workmanship of the Product arising or occurring as a result of your normal and ordinary use of the Product for a period of thirty (30) days in Canada and the United States of America. In the event a defect covered by this Limited Warranty occurs, eevee's Micromobility Inc will replace your Product in accordance with the terms of this Limited Warranty. The applicable period for the Limited Warranty begins the date the Product is purchased from eevee's Micromobility Inc or the date of delivery to customer, whichever occurs later.
The Limited Warranty is valid only for the original purchaser of the Product. The Limited Warranty is non-transferable.
2. Limited Warranty Service Process
If you discover what you believe is a defect for your Product, please contact eevee's Parts at 778-873-1811 or at service@eevees.com. eevee's service support is available to assist you in diagnosing and fixing any problems you may encounter in the use of your Product. In the event we cannot help you fix the problem, you may be entitled to warranty coverage under this Limited Warranty.
In order to submit your Product for warranty service pursuant to this Limited Warranty, you will be asked to provide eevee's with the original proof of purchase. Upon verification of your eligibility, you will need to provide your name, email address, mailing address and contact telephone number.
You are responsible for any damages resulting from improper packaging during return transport to eevee's.
Greater Vancouver area customers have the option to return their Product to eevee's at 230 E Pender St Vancouver BC V6A 1T3.
An authorized service person will conduct an inspection of your Product. If eevee's determines the problem is not covered under the Limited Warranty, eevee's will notify you and inform you of service or replacement alternatives that are available to you on a fee basis.
For eligible warranty claims, eevee's will replace defective Products with new or reconditioned parts of same or similar style at no cost to you. Parts replaced by eevee's will be retained by, and become the property of, eevee's. For eligible warranty claims on eligible Products eevee's will pay reasonable shipping charges for the transport of your Product to and from our warehouse.
3. Limited Warranty Eligibility
3.1 Your request for service must be received by eevee's within the Limited Warranty Period as described above, and eevee's must receive your Product in accordance with the Limited Warranty Service Process defined above.
3.2 Your Product must be purchased from eevee's only.
3.3 You are the original purchaser of the Product.
3.4 You must retain the original purchase receipt, and provide this documentation to eevee's to verify your warranty eligibility.
3.5 This Limited Warranty describes the service available to you in the event your Product requires warranty service.
4. Limited Warranty Exclusions
This Limited Warranty describes the service available to you in the event your Product requires warranty replacement, and you may have additional protections under your local laws. This Limited Warranty does not cover and excludes damage:
4.1 Caused by normal wear and tear to tires and/or tubes outside of 50km of initial travel or 30 days from date of purchase, whichever may come first. This includes tears, flats, punctures, pinched tubes due to under inflation, motor rim damage causing a leak, or any other event that may cause tire and/or tube damage.
4.2 Caused by improper installation of Product.
4.3 Caused by the use of improper tools to install the Product.
4.4 Caused by a shipping company during transport.
4.5 That is cosmetic, including, scratches, dents and the removal of protective coatings that are designed to diminish over time, unless such damage occurred due to a defect in materials; or from ordinary wear and tear.
6. Liability Disclaimer and Limitation
eevee's does not assume, nor authorizes, anyone to assume on its behalf, any other obligation or liability in connection with a Product, its component parts, accessories, service repair, or this Limited Warranty. eevee's is not responsible for any loss of use of a Product, its component parts, accessories, or for any inconvenience or other loss or damage which might be caused from any defect in a Product, its component parts, accessories, service repair, or for any other incidental or consequential damages the purchaser may have as a result of any defect in a Product, its component parts, accessories, or service repair. eevee's is not responsible for any injuries that may result from a Product failure due to an incorrect self repair and or incorrect installation of part(s).